Unable to preview or submit entries

[Brendan Spaar]

Hello,

I have installed the Guestbook plugin v4.01 with add-on and when I click preview, only the date is shown, not the text of the message. When I click submit the progress indicator spins indefinitely. This is the first time that I have installed and used this plugin.

You can see this behavior at: https://www.lifechangerslegacy.org/mentor-portal/prayer-list/

WordPress version: 5.4.1 (db: 47018)
WordPress theme: Charityheart
Active plugins: Array ( [0] => ag-custom-admin/plugin.php [1] => apus-charityheart/apus-charityheart.php [2] => apus-framework/apus-framework.php [3] => apus-simple-event/apus-simple-event.php [4] => autoptimize/autoptimize.php [5] => cmb2/init.php [6] => coming-soon/coming-soon.php [7] => contact-form-7-signature-addon/signature.php [8] => contact-form-7-skins/index.php [9] => contact-form-7/wp-contact-form-7.php [10] => easy-theme-and-plugin-upgrades/init.php [11] => easy-wp-smtp/easy-wp-smtp.php [12] => google-analytics-for-wordpress/googleanalytics.php [13] => gwolle-gb-addon/gwolle-gb-addon.php [14] => gwolle-gb/gwolle-gb.php [15] => imagify/imagify.php [16] => js_composer/js_composer.php [17] => login-customizer/login-customizer.php [18] => mailchimp-for-wp/mailchimp-for-wp.php [19] => permalink-manager/permalink-manager.php [20] => popup-maker/popup-maker.php [21] => really-simple-ssl/rlrsssl-really-simple-ssl.php [22] => redirection/redirection.php [23] => revslider/revslider.php [24] => updraftplus/updraftplus.php [25] => w3-total-cache/w3-total-cache.php [26] => webp-express/webp-express.php [27] => wordpress-seo/wp-seo.php [28] => wp-forms-signature-contract-add-on/wpform-signature-addon.php [29] => wp-mail-smtp/wp_mail_smtp.php [30] => wpcf7-recaptcha/wpcf7-recaptcha.php [31] => wpforms-lite/wpforms.php )
PHP Version: 7.1.33
MySQL Version: 5.6.47-cll-lve
MySQL Charset: MySQL Charset: utf8mb4
MySQL Column Charset: utf8mb4
MySQL Tables: MySQL Tables that exist:
gwolle_gb_entries
gwolle_gb_log
gwolle_gb_meta
MySQL / MySQLi: mysqli
MySQL variables: Array ( [character_set_client] => utf8mb4 [character_set_connection] => utf8mb4 [character_set_database] => latin1 [character_set_filesystem] => binary [character_set_results] => utf8mb4 [character_set_server] => latin1 [character_set_system] => utf8 [character_sets_dir] => /usr/share/mysql/charsets/ )
MySQL engine: InnoDB

Thank you for your help!

Brendan

[Marcel Pol]

Hi Brendan,
I have seen this behaviour before release, I think there was a PHP warning involved. Probably there is still one there that only comes out when certain settings are set.

Is it possible for you to install the plugin Query Monitor, and see if there are undefined variables?
There should be a PHP warning in AJAX when you hit Preview from the frontend.
The information in Quey Moinitor is visible from the admin toolbar in the top.

[Brendan Spaar]

I have installed the Query Monitor plugin and do not see any warnings for AJAX when I click Preview or Submit.

Preview will eventually complete but the only thing showing is the date.

The only warnings that I see in Query Monitor are:
No execution time limit. The max_execution_time PHP configuration directive is set to 0.
External object cache not in use

Thanks for your help!

[Marcel Pol]

Aah, I remember again :)

You are using string replacement on the Strings-tab, could that be?

Which words have you set as old and new strings?

In my experience you cannot use words that are part of the html, like entry. It will return “saved:null” in the json reply.

[Brendan Spaar]

Thank you for your quick response. Yes I was using a string replacement for entry. I have removed that and now the form will submit. However, it is not displaying anything other than the date.

You can test this here:
https://www.lifechangerslegacy.org/mentor-portal/prayer-list

Thanks again!

[Marcel Pol]

Okay, good. I should add it to the FAQ, it is a very confusing issue when it happens.

About the content that is invisible. I assume when you go to Guestbook > Settings > Reading-tab, the content is disabled. Can you check?

[Brendan Spaar]

You are correct. I had disabled content in my testing. Everything is resolved and working properly.

Thank you again for your prompt help!

[Author]

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