Home › Forums › Guestbook Add-On › Unable to preview or submit entries
- This topic has 6 replies, 2 voices, and was last updated 3 years ago by Brendan Spaar.
11 May 2020 at 22:30 #344
I have installed the Guestbook plugin v4.01 with add-on and when I click preview, only the date is shown, not the text of the message. When I click submit the progress indicator spins indefinitely. This is the first time that I have installed and used this plugin.
You can see this behavior at: https://www.lifechangerslegacy.org/mentor-portal/prayer-list/
WordPress version: 5.4.1 (db: 47018)
WordPress theme: Charityheart
Active plugins: Array (  => ag-custom-admin/plugin.php  => apus-charityheart/apus-charityheart.php  => apus-framework/apus-framework.php  => apus-simple-event/apus-simple-event.php  => autoptimize/autoptimize.php  => cmb2/init.php  => coming-soon/coming-soon.php  => contact-form-7-signature-addon/signature.php  => contact-form-7-skins/index.php  => contact-form-7/wp-contact-form-7.php  => easy-theme-and-plugin-upgrades/init.php  => easy-wp-smtp/easy-wp-smtp.php  => google-analytics-for-wordpress/googleanalytics.php  => gwolle-gb-addon/gwolle-gb-addon.php  => gwolle-gb/gwolle-gb.php  => imagify/imagify.php  => js_composer/js_composer.php  => login-customizer/login-customizer.php  => mailchimp-for-wp/mailchimp-for-wp.php  => permalink-manager/permalink-manager.php  => popup-maker/popup-maker.php  => really-simple-ssl/rlrsssl-really-simple-ssl.php  => redirection/redirection.php  => revslider/revslider.php  => updraftplus/updraftplus.php  => w3-total-cache/w3-total-cache.php  => webp-express/webp-express.php  => wordpress-seo/wp-seo.php  => wp-forms-signature-contract-add-on/wpform-signature-addon.php  => wp-mail-smtp/wp_mail_smtp.php  => wpcf7-recaptcha/wpcf7-recaptcha.php  => wpforms-lite/wpforms.php )
PHP Version: 7.1.33
MySQL Version: 5.6.47-cll-lve
MySQL Charset: MySQL Charset: utf8mb4
MySQL Column Charset: utf8mb4
MySQL Tables: MySQL Tables that exist:
MySQL / MySQLi: mysqli
MySQL variables: Array ( [character_set_client] => utf8mb4 [character_set_connection] => utf8mb4 [character_set_database] => latin1 [character_set_filesystem] => binary [character_set_results] => utf8mb4 [character_set_server] => latin1 [character_set_system] => utf8 [character_sets_dir] => /usr/share/mysql/charsets/ )
MySQL engine: InnoDB
Thank you for your help!
Brendan12 May 2020 at 08:42 #351
I have seen this behaviour before release, I think there was a PHP warning involved. Probably there is still one there that only comes out when certain settings are set.
Is it possible for you to install the plugin Query Monitor, and see if there are undefined variables?
There should be a PHP warning in AJAX when you hit Preview from the frontend.
The information in Quey Moinitor is visible from the admin toolbar in the top.12 May 2020 at 16:32 #352
I have installed the Query Monitor plugin and do not see any warnings for AJAX when I click Preview or Submit.
Preview will eventually complete but the only thing showing is the date.
The only warnings that I see in Query Monitor are:
No execution time limit. The max_execution_time PHP configuration directive is set to 0.
External object cache not in use
Thanks for your help!12 May 2020 at 17:19 #353
Aah, I remember again :)
You are using string replacement on the Strings-tab, could that be?
Which words have you set as
In my experience you cannot use words that are part of the html, like
entry. It will return “saved:null” in the json reply.12 May 2020 at 17:26 #354
Thank you for your quick response. Yes I was using a string replacement for entry. I have removed that and now the form will submit. However, it is not displaying anything other than the date.
You can test this here:
Thanks again!12 May 2020 at 18:06 #355
Okay, good. I should add it to the FAQ, it is a very confusing issue when it happens.
About the content that is invisible. I assume when you go to Guestbook > Settings > Reading-tab, the content is disabled. Can you check?12 May 2020 at 21:56 #363
You are correct. I had disabled content in my testing. Everything is resolved and working properly.
Thank you again for your prompt help!
- You must be logged in to reply to this topic.