Critical error with Elementor – conflict?

[Christiane Pidde]

Hi Marcel,

we’ve installed the free plugin plus the addons plugin on our WordPress installation. All pages we use the slider widget on work fine. The page where we have placed the shortcode on to display the full guest book and write an entry produces a critical error in the Elementor backend editor, and displays the header plus a blank page in frontend. When deactivating the addons plugin, all pages work correctly, however (of course) the stars are not displayed. That’s why we would like to have the addons activated.

Any advice?

https://kb5028.kaybe.dev/

Thanks
Christiane

[Marcel Pol]

Hi Christiane,

There are a few other reports about Elementor. I have never been able to reproduce them and I cannot even guess what the issue is :)

Is it possible to enable the add-on and the starrating so I can see if there is a JavaScript error? It seems to be a development or staging environment, I hope it is possible.

[Christiane Pidde]

Hi Marcel,

Sure, that’s no problem at all. It’s a dev environment. Sent you login details through the contact form.

I’ve enabled the addons and you can see the “blank page” here: https://kb5028.kaybe.dev/contact

If you try editing this page with Elementor, you get the critical error.

When disabling addons plugin, it works fine.

Thanks
Christiane

[Marcel Pol]

Hi Christiane,
Ah, that is even a PHP error it seems.

I am sorry to say, I prefer not to have logins on websites for support. At the support forum at wordpress.org I would get into problems with that.

Is it possible for you to check the error log of PHP? Or alternatively, to enable debug settings for displaying errors?

See
https://wordpress.org/support/article/debugging-in-wordpress/

Regards,
Marcel

[Christiane Pidde]

Sorry – no problem.

AH01071: Got error ‘PHP message: PHP Warning: Undefined variable $entry_idss in /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-content/plugins/gwolle-gb-addon/frontend/gb-starrating-average.php on line 29PHP message: PHP Fatal error: Uncaught TypeError: array_map(): Argument #2 ($array) must be of type array, null given in /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-content/plugins/gwolle-gb-addon/frontend/gb-starrating-average.php:29\nStack trace:\n#0 /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-content/plugins/gwolle-gb-addon/frontend/gb-starrating-average.php(29): array_map()\n#1 /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-content/plugins/gwolle-gb-addon/frontend/gb-starrating-average.php(95): gwolle_gb_addon_get_meta_ratings()\n#2 /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-content/plugins/gwolle-gb-addon/frontend/gb-starrating-average.php(154): gwolle_gb_addon_starrating_average()\n#3 /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-content/plugins/gwolle-gb-addon/frontend/gb-starrating-average.php(135): gwolle_gb_addon_starrating_average_html()\n#4 /var/www/vhosts/kb5028.kaybe.dev/httpdocs/wp-includes/class-wp-hook.php(303): gwolle_gb_addon_starrating_average_hook()\n#5 /var/www/vhosts/kb5028.kaybe.dev/htt…’

[Marcel Pol]

Oh wow, a stupid type.
I will bring out a fix.

[Marcel Pol]

Hi,
Version 2.2.1 should be available to download.

Thank you for your feedback and very sorry for this silly mistake.

Regards,
Marcel

[Christiane Pidde]

Sorry for the late reply. I can confirm, all working now. Thanks so much for your week response and help.

[Author]

Posts